From left to right: Lisa and Paul Sutton, President/Owner of Peak Basement Systems, and Carol Odell, Executive Director of Better Business Bureau of Southern Colorado
"For more than 80 years, the Better Business
Bureau has been helping businesses improve
their customer service. One of its goals is to help local
companies develop service programs that keep
customers coming back. That's why the Southern
Colorado BBB Foundation launched the EICS
(Excellence in Customer Service) program in 1995."
~courtesy Southern Colorado BBB website.
Designed to recognize superior customer service and help businesses improve their service practices, EICS is a comprehensive process to analyze a company's customer service, enhance it and integrate a philosophy of continuous improvement. This process includes a series of rigorous interviews, applications, and verification. Companies are given over five months to develop and submit their applications. The Bureau then sifts, sorts and double checks the applicants for another four months before the award winners are chosen and announced.
Businesses that apply and meet the criteria are honored with the Excellence in Customer Service Award at a special banquet attended by the region's top community and business leaders. The 2008 banquet was held Thursday, September 25th and the 7 businesses were awarded this honor. We are honored to be one of the seven businesses.
The Excellence in Customer Service award isn't given out lightly—the Customer Service professionals who evaluate businesses really dig deep into the core values and practices of each business. They look at past clients and evaluate their experiences, making sure that the business goes above and beyond. The evaluators spend time at each business watching the practices of each employee, manager, and department.
Peak Basement Systems would like to thank our clients and business associates for selecting us for this award. We are honored that you have invested your trust in our company and we recognize that without your support and excellent recommendations, none of this would be possible.
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